Refund and Return Policy

Refund and Return Policy for Elmoda Fashion

At Elmoda Fashion, we are committed to ensuring your satisfaction with every purchase. We understand that there may be occasions where you need to return or exchange a product. Please review our refund and return policy carefully to ensure a smooth and hassle-free process:

Returns Eligibility: We accept returns within seven (7) days from the date of receiving the product. If seven days have passed since you received your purchase, unfortunately, we cannot offer you a refund or exchange.

Damaged Item Return: While we take great care in packaging and delivering our products, if you receive a damaged item, we require photo proof of the damage. The photo must be taken during the unboxing process of the product for the first time. This enables us to identify the issue and take appropriate actions to rectify the problem.

Refund Process: Once we receive the photo proof of the damaged item, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase. Please allow 4-7 working days for the refund to be processed and reflect in your account. The exact time it takes to receive the refund may vary depending on your payment provider.

Exchange of Damaged Product: If you receive a damaged product and wish to exchange it for a replacement, please contact us immediately through either email or WhatsApp. You can reach us via email at info@elmodafashion.com or on WhatsApp at +1 (123) 456-7890. Kindly provide details of the damage and your order number, and we will guide you through the exchange process.

Condition of the Product: To be eligible for a refund or exchange, the item must be unused and in the same condition as you received it. It should also be in its original packaging, including all tags and labels.

Return Shipping: For eligible returns, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.

Non-Returnable Items: Some items are non-returnable, such as personalized or custom-made jewelry. Additionally, any item not in its original condition, damaged, or missing parts for reasons not due to our error, will not be eligible for a refund or exchange.

Cancellation Policy: If you wish to cancel your order before it is shipped, please contact us as soon as possible. Once the order has been shipped, the standard refund and return policy will apply.

We hope you have a delightful shopping experience at Elmoda Fashion. If you have any questions or concerns regarding our refund and return policy, feel free to reach out to us through the provided email or WhatsApp contact.

Note: This policy is subject to change, and any updates will be posted on our website. Please refer to the latest version of the policy when making a purchase.